Hello 👋
MEXC only allows you to obtain the history of your deposits and withdrawals, trading activity, and futures over a maximum period of 540 days.
Therefore, please download the files immediately to keep track of your activity.
🚨If your activity exceeds the time limit allowed for downloading, please export your entire transactions.
Step 1: Log in to your MEXC account
➡️ DEPOSITS AND WITHDRAWALS:
Step 2 : Go to your Deposits and Withdrawals history page
Click on “Deposit” then “Export”
🚨 Attention, do not check the box "Encrypt the file" 🚨
Click on "Generate"
Please repeat the procedure for Withdrawals by clicking on "Type" and then "Withdraw"
➡️ SPOT ORDERS :
Step 3: Go to the page of your spot trade history page
Click on “Trade History” then “Export”
Set your Time period
Click on "Generate"
➡️ Export all of your transactions
If you started using MEXC more than 540 days ago, please contact customer service to request an email of your entire activity on the platform, indicating:
Go to the MEXC home page, then click on the “headset” at the bottom right.
➡️ Say to the bot “I want to talk with a human”, you will then be redirected to a human.
➡️ Then send this message:
"Hello, I would like to retrieve the summary of my transactions on the MEXC platform. Here are the details you need :
1. Your e-mail address
2. "I want to export Deposit, Withdrawal, Spot, Future."
3. The start and end date of your activity on MEXC
Thank you in advance "
➡️ You will receive the requested files by email within 2 to 3 working days.
If you have any further questions, contact us via the chat just at the bottom right of your screen! 💬
The Waltio team