If an exchange has closed or you have closed your account, you may not be able to retrieve your cryptocurrency purchase history. In this case, you will need to manually create a transaction for the FIAT amount you invested on the platform.

💡 The old "Closed platform deposit" label has been removed: the amount invested in FIAT very rarely matches the total amount withdrawn (example: you invested €1,000, but generated a capital gain and withdrew €5,000).

Create a transaction for the FIAT amount invested on the closed platform. Waltio will automatically record the corresponding acquisition price.

Example: You bought 1 BTC on Mt. Gox on January 1, 2013 for €10 and deposited this BTC on your Ledger on January 1, 2014 (value: €700). By creating the €10 transaction on Mt. Gox, Waltio records the acquisition price at €700 (BTC price on the date of arrival on Ledger).

If the purchase date is earlier than the arrival date on a wallet or exchange recorded by Waltio, manually fill in the token price in the "My Transactions" section.

Using the example above, you can change the Bitcoin acquisition price to €10 (actual purchase price).

Account closed on a platform that is still open

If your account was closed on a platform that is still open, contact the platform's support so they can send you a transaction history file.

Transactions without transfer

If you closed an account without transferring your cryptocurrencies to a wallet or another exchange, fill in the transactions manually in Waltio or use the Waltio format file.

Example: Purchase of 0.3 BTC for €5,000 then sale of these 0.3 BTC for €7,000 on Coinbase, with the euros sent back to the bank account. The Coinbase account is closed → transactions must be entered manually.

Personalized support

For cases like this (closed platform), an Account Manager from the Waltio team can fill in a Waltio format file for you. Contact [email protected] with details of your need.