Hi there 👋
Your satisfaction is of the utmost importance to us. Our motto is: if you are not satisfied, we are not satisfied.
To ensure that our users have the best possible experience, we have a 100% free plan that allows you to import all your transaction data and download it in Waltio format before making a purchase.
If you have upgraded your account to one of our paid offerings, you are entitled to a full refund if your request meets at least two of the following conditions:
The refund request must be sent within 7 days of purchase.
The reason for the refund must be related to a bug or a problem that we were not able to solve.
You have not downloaded any reports or tax forms.
To request a refund, please send your purchase receipt to hello@waltio.co, we will find a solution that suits you.
If you have any other questions, do not hesitate to contact us via the chat just at the bottom right of your screen! 💬
The Waltio team